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Operator Quick Reference

Use this page as a compact reminder after you already know the fuller workflows.

Start Here

Section titled “Start Here”

Core Routes

Section titled “Core Routes”
  • Home: confirm overall service health through Operations Snapshot
  • Endpoints: find machines, open endpoint details, and hand off into Open Sessions
  • IT Knowledge Base: browse native and imported documents or manage import sources
  • Guardrails: manage reusable guardrail policies and published template versions
  • Endpoint Local Web: open locally from the endpoint tray or taskbar for enrollment recovery, Status, Logs, and Settings

Endpoint Workflow Reminders

Section titled “Endpoint Workflow Reminders”
  • Use Search, OS filters, and Apply on Endpoints before opening a machine.
  • Use Open Sessions from endpoint details when you need live investigation instead of static state review.
  • In the session workspace, start with a Guardrail template, then use Start Session.
  • Watch the session-state chips, Live endpoint intelligence, and Agent worklog together while a session is active.
  • Check the endpoint detail Sentinel panel before opening live sessions when the endpoint may already have self-healing context.
  • If an endpoint looks stale, check Last Seen, Sentinel status, Diagnostics, and whether live endpoint intelligence reports a stale or unavailable frame before escalating.

Self-Healing Reminders

Section titled “Self-Healing Reminders”
  • Endpoint Self-Healing splits endpoint context into Status, Sessions, Sentinel, Run history, Escalations, Activity, and Knowledge.
  • Use Regenerate Sentinel from the Sentinel view. The endpoint self-healing workspace does not have a top-level Refresh action.
  • Endpoint Knowledge is a single document, not a proposal queue. Escalation Reject still requires a reason.

Policy And Admin Reminders

Section titled “Policy And Admin Reminders”
  • Guardrails is the template inventory; opening a row takes you to the policy builder.
  • Review the policy builder overview matrix before publishing so platform support, explicit defaults, and unavailable rule families are clear.
  • Use History to restore an older published v2 version into the draft; it does not publish until you review and publish the restored draft.
  • Clone a template when you want a distinct starting point; delete requires an exact-name confirmation.
  • IT Knowledge Base splits into Documents and Import Sources.
  • Imported knowledge content is read-only inside Pharaoh.
  • Endpoint Local Web is local-only, opens explicitly from the endpoint, shuts down after 30 minutes idle by default, and must redact secrets in status, logs, settings, exports, screenshots, and errors.
  • Create Playbooks for repeatable prompts that operators should reuse, but keep environment-specific facts in the IT Knowledge Base.

Account And Scope Checks

Section titled “Account And Scope Checks”
  • Confirm the current organization from the user menu before doing scoped work.
  • Use User Profile and Organization Settings when a workflow depends on the active tenant or membership context.
  • Use Billing when setup, payment, provider credential, subscription, or spend-limit state blocks billable work.
  • Expect admin-only surfaces to warn clearly when your current role is insufficient.
Section titled “Related Pages”