PHARAOH Terms and Conditions
Last updated: May 7, 2026
These Terms and Conditions govern access to Pharaoh's websites, applications, endpoint agent services, AI features, documentation, downloads, and related services. By using Pharaoh, creating an account, deploying an endpoint agent, or accepting an order form, you agree to these terms.
These terms apply unless Pharaoh and a customer have signed a separate written agreement, order form, data processing agreement, or similar contract that states otherwise. If there is a conflict, the signed written agreement controls for that customer relationship. If you use Pharaoh on behalf of an organization, you represent that you have authority to bind that organization.
Pharaoh provides AI-assisted IT fleet operations software, endpoint agents, monitoring, automation, remediation workflows, documentation, downloads, integrations, and related services. Pharaoh may offer managed AI access, bring-your-own AI provider key features, beta features, previews, and usage-based capabilities.
Pharaoh may update, improve, suspend, or discontinue features over time. We will use reasonable efforts to avoid material disruption to paid services, but product details may change as the platform develops.
You are responsible for account credentials, user permissions, workspace configuration, endpoint enrollment, secrets, approval policies, integrations, and all activity under your account. Administrators may access and control user accounts, endpoint data, AI workflows, logs, approvals, billing settings, and connected systems within their organization.
Customers retain ownership of their data. You grant Pharaoh the rights needed to host, process, transmit, display, analyze, and otherwise use customer data to provide, secure, support, and improve Pharaoh as allowed by these terms, the Privacy Policy, and any applicable written agreement.
You represent that you have all rights and permissions needed to submit data to Pharaoh, connect third-party systems, deploy endpoint agents, process endpoint telemetry, use AI features, and authorize Pharaoh to perform actions in your environment.
Pharaoh endpoint agents can collect telemetry, inspect device state, execute commands, apply changes, install or update software, gather logs, and perform other operations permitted by your configuration and the agent's privileges. You are responsible for testing deployments, scoping permissions, maintaining backups, reviewing recommended actions, configuring approval workflows, and ensuring that Pharaoh's operation in your environment complies with your policies and laws.
Pharaoh may provide safeguards, audit logs, approval controls, and policy settings, but customers remain responsible for decisions to approve, deny, automate, or rely on remediation actions.
Pharaoh uses AI to summarize information, reason over endpoint state, retrieve context, recommend fixes, draft commands, explain events, and assist with remediation. AI outputs may be inaccurate, incomplete, outdated, or unsuitable for a specific environment. You must evaluate AI outputs before relying on them, especially for security, compliance, production infrastructure, financial, legal, employment, or safety decisions.
If you use Pharaoh-managed AI access, Pharaoh may send prompts, context, files, outputs, tool calls, and usage metadata to AI providers and infrastructure subprocessors to provide the service. If you use a bring-your-own AI provider key, your provider processes AI requests under your provider account and terms. Pharaoh does not use customer content to train third-party foundation models unless authorized in writing.
You may not use Pharaoh to:
Paid services are billed according to the applicable plan, order form, usage records, and billing terms. Pharaoh may charge platform fees, endpoint fees, metered AI usage, overages, taxes, and other amounts disclosed at purchase or in an order form. You authorize Pharaoh and its payment processors to charge amounts due. Fees are non-refundable except where required by law or expressly stated in writing.
Managed AI usage may be metered based on provider-native units such as input tokens, output tokens, model, provider, feature area, usage mode, and billing period. Bring-your-own key usage may be billed directly by your AI provider, while Pharaoh may still record usage analytics and enforce platform limits.
Beta, preview, experimental, or evaluation features are provided as-is, may change or be discontinued at any time, and may be subject to additional limits. Do not use beta features for high-risk production workflows unless you have tested them and accepted the risk.
Each party may receive non-public business, technical, product, security, pricing, or operational information from the other party. The receiving party will use confidential information only for the relationship, protect it with reasonable care, and disclose it only to personnel, contractors, advisors, or providers who need to know and are bound by appropriate obligations. Confidentiality obligations do not apply to information that is public, already known without restriction, independently developed, or lawfully received from another source.
Pharaoh and its licensors own Pharaoh's software, services, documentation, designs, models, workflows, interfaces, trademarks, and related intellectual property. These terms do not transfer ownership of Pharaoh technology. Subject to these terms and payment of applicable fees, Pharaoh grants you a limited, non-exclusive, non-transferable right to use the service for your internal business operations.
If you provide feedback, suggestions, or ideas, Pharaoh may use them without restriction or compensation.
Pharaoh may interoperate with third-party services such as identity providers, ticketing systems, device management tools, cloud platforms, communication tools, payment processors, analytics providers, and AI providers. Third-party services are governed by their own terms and policies. Pharaoh is not responsible for third-party services, customer configurations, or data processing performed by third parties outside Pharaoh's control.
Pharaoh may suspend or terminate access if you violate these terms, create security or legal risk, fail to pay amounts due, exceed limits, or use Pharaoh in a way that may harm Pharaoh, customers, users, providers, or third parties. You may stop using Pharaoh at any time. Upon termination, your right to use the service ends, but provisions that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, liability limits, and dispute terms.
Pharaoh is provided "as is" and "as available" to the maximum extent permitted by law. Pharaoh disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, accuracy, and error-free operation. Pharaoh does not guarantee that AI outputs, remediation recommendations, endpoint actions, or integrations will be correct, complete, uninterrupted, or suitable for your environment.
To the maximum extent permitted by law, Pharaoh will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, security incidents, or cost of substitute services. Pharaoh's total liability for all claims relating to the services will not exceed the amounts paid to Pharaoh for the affected service in the 12 months before the event giving rise to the claim, or 100 United States dollars if you used only free services.
You will defend, indemnify, and hold Pharaoh harmless from claims, damages, liabilities, costs, and expenses arising from your data, your environment, your use of Pharaoh, your violation of these terms, your violation of law, or your infringement or misappropriation of third-party rights.
These terms are governed by the laws of the State of California, without regard to conflict of law rules. The state and federal courts located in San Francisco County, California will have exclusive jurisdiction for disputes relating to these terms or Pharaoh, and each party consents to those courts.
Pharaoh may update these terms from time to time. The updated version will be posted on this page with a revised date. If changes are material, Pharaoh will provide notice as required by law or contract. Continued use of Pharaoh after the effective date of updated terms means you accept the updated terms.
To contact Pharaoh about these terms, email legal@getpharaoh.com or write to Pharaoh, San Francisco, California, United States.