IT KNOWLEDGE BASE
Give agentic AI your IT operating context.
Pharaoh turns your own infrastructure docs, configuration notes, SOPs, and source-system articles into governed context that agents can use while investigating, remediating, and self-healing. This is not another wiki for people to search; it is bespoke organizational knowledge for AI work.
- Agent-ready context Native and imported docs become retrievable operating memory for Pharaoh’s AI agents.
- Bespoke IT facts Capture tenant configuration, tool quirks, exceptions, ownership rules, and approved runbooks.
- Traceable grounding Source, version, editability, and freshness stay visible when agent work is reviewed.
Agent context corpus 148 docs · 3 sources
IT SOURCES Config + SOPs
vpn · mdm · rmm
AI AGENT Acts with context
[1] VPN SOP [2] MDM rule
Bespoke knowledge becomes agent context. Agents retrieve your infrastructure rules before acting.
WHERE IT HELPS
Built for AI agents that need to understand your environment before acting.
The IT Knowledge Base gives Pharaoh agents a governed corpus of organization-specific infrastructure and configuration knowledge, while still giving admins the controls needed to review, update, and trust that context.
In plain English Pharaoh teaches its agents how your IT environment is actually configured, so AI-assisted operations follow your runbooks, exceptions, and tooling reality instead of generic advice.
Use this when
- AI agents need to understand your VPN, identity, MDM, RMM, ticketing, and escalation quirks before they help operate them.
- Self-healing and assisted sessions must follow organization-approved runbooks, service ownership, and configuration exceptions.
- Useful operating knowledge is split across SharePoint, Freshservice, and Pharaoh-native notes, but agents need one governed retrieval surface.
Grounding controls
Pharaoh keeps source ownership, edit rights, and sync state visible so teams know what knowledge an agent can use and where that knowledge must be corrected.
- Agent context is curated
- Admins decide which native docs and imported sources are available as grounding material.
- Source of truth visible
- Documents show where they came from, whether they are read-only, and when they changed.
- Sync lifecycle visible
- Imported documents retain source, read-only state, version, and freshness cues for review.
HOW IT WORKS
Convert existing IT knowledge into agent operating context.
Pharaoh connects your internal knowledge sources, preserves ownership and freshness, then makes the right facts available to agents during sessions, remediation, and self-healing.
- 01
Ingest
Bring native Pharaoh docs together with read-only SharePoint and Freshservice sources that describe your infrastructure, configuration, escalation paths, and approved runbooks.
Native · SharePoint · Freshservice - 02
Govern
Pharaoh keeps source, editability, version, and freshness visible so agent grounding can be reviewed and stale or upstream-owned content is easy to spot.
Source · version · freshness - 03
Ground
During sessions and self-healing work, Pharaoh’s AI agents retrieve the relevant organizational context before answering, proposing, or taking action.
Agent retrieval · cited context
AGENT CONTEXT CORPUS
Turn scattered IT documentation into agentic operating memory
The Documents tab is the control surface for the knowledge Pharaoh agents use. Native notes, SharePoint articles, and Freshservice runbooks become one governed corpus of environment-specific facts, procedures, ownership rules, and configuration details.
- Native docs capture tenant-specific configuration, exceptions, and approved procedures
- SharePoint and Freshservice imports make existing SOPs available without duplicating wikis
- Each row shows source, editability, version, and last update for traceable grounding
- Search and Source filters help admins audit, tune, and troubleshoot the agent corpus
BESPOKE IT MEMORY
Encode the details only your organization knows
Native Markdown documents are where teams capture the operational facts that rarely live cleanly in a generic knowledge base: VPN renewal paths, MDM profile intent, RMM naming conventions, service-owner boundaries, approval rules, and known device quirks.
- Write Pharaoh-native docs for environment-specific knowledge agents should retrieve
- Imported documents open in the same surface as read-only grounding material
- Updated timestamps show when agent-usable context changed
- AI agents can cite organization-specific facts instead of relying on generic advice
SOURCE SYNC
Keep agent context aligned with the systems your team already maintains
SharePoint and Freshservice imports let Pharaoh refresh existing knowledge instead of forcing teams to copy documentation into another place. Imported documents remain read-only in Pharaoh, preserving upstream ownership while still making that context available to agents.
- Enable sync after save so new sources can feed the agent corpus automatically
- Use Sync Now when recently changed upstream documentation should be available quickly
- Status, secret-configured state, and last-sync details make source health reviewable
- Source labels and read-only state make imported ownership clear during review
Bespoke operating context
Agents can retrieve organization-specific knowledge about infrastructure, configurations, exceptions, and approved procedures.
Grounded agent actions
Responses, repair proposals, and self-healing runs can stay tied to the governed corpus Pharaoh is allowed to use.
Synced source ownership
SharePoint and Freshservice content can stay owned upstream while Pharaoh makes it available as agent grounding material.
EVALUATE PHARAOH
Scope a governed remediation pilot.
Review the product, active controls, security review questions, integration priorities, and deployment fit across your internal environment or managed client fleet.